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Google depends on human workers to enhance Bard chatbot’s responses

Jack Young by Jack Young
February 16, 2023
Home Tech

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In a video advert Google posted on Twitter, its yet-to-be-launched AI chatboard Bard confidently spouted misinformation concerning the James Webb House Telescope. “JWST took the very first footage of a planet outdoors of our personal photo voltaic system,” the chatbot replied, which is patently false. (It was the European Southern Observatory’s Very Massive Telescope that captured photos of exoplanets for the primary time.) Now, the tech big is seeking to enhance Bard’s accuracy, and in keeping with CNBC, it is asking workers for assist. 

Google’s VP for search, Prabhakar Raghavan, reportedly despatched an e mail to employees members, asking them to rewrite Bard responses on matters they know effectively. The chatbot “learns finest by instance,” Raghavan mentioned, and coaching it with factual solutions will assist enhance its accuracy. Raghavan additionally included a listing of “dos” and “don’ts” in the case of fixing Bard’s responses, primarily based on the e-mail seen by CNBC. 

Responses must be in first individual POV, must be unopinionated and impartial, and they need to have a well mannered, informal and approachable tone. Workers are additionally instructed to “keep away from making presumptions primarily based on race, nationality, gender, age, faith, sexual orientation, political ideology, location, or comparable classes.” They’re requested to not describe Bard as an individual, indicate that it has feelings or declare that it has human-like experiences. Plus, they’re instructed to thumbs down any responses the chatbot would possibly give containing “authorized, medical, monetary recommendation” or are hateful and abusive.

Raghavan’s memo got here after Google CEO Sundar Pichai emailed employees, asking them to spend a number of hours every week testing the AI chatbot. Google workers reportedly criticized Pichai for a “rushed” and “botched” Bard rollout. The CEO is now giving staffers the prospect to “assist form [the chatbot] and contribute” by testing the corporate’s new product. He additionally reminded everybody that a few of Google’s “most profitable merchandise weren’t first to market” and that they “gained momentum as a result of they solved essential consumer wants and had been constructed on deep technical insights.” 

Folks have been anticipating Google’s response to ChatGPT ever for the reason that OpenAI chatbot arrived late final yr. The Microsoft-backed know-how has gained great recognition over the previous few months, sufficient to rattle Alphabet and its traders. Google tried to assuage investors’ concerns throughout its quarterly earnings name in early February by speaking about its personal chatbot and by referring to its work growing an AI-powered Search to compete with the next-gen Bing. 

All merchandise really helpful by Engadget are chosen by our editorial group, unbiased of our mother or father firm. A few of our tales embrace affiliate hyperlinks. In case you purchase one thing by one in all these hyperlinks, we might earn an affiliate fee. All costs are appropriate on the time of publishing.

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Jack Young

Jack Young

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