BOS’ Enterprise Structure Challenge: A Single Supply of Fact

Headquartered in Norway, Bertel O. Steen (BOS) has been a pacesetter within the automotive retail trade in Norway with over 120 years of expertise. Their important holding group is one among Norway’s largest service and buying and selling firms, with a turnover of twenty-two,789 million NOK (roughly USD 2.23 billion) and a pair of,773 full-time staff. The group is split into 2 important segments, automotive operations and different enterprise. 

Like many legacy firms of their dimension, they skilled the ache of too many gathered purposes and techniques. They kickstarted their Enterprise Structure mission to get a transparent overview of what they owned, and the way these belongings supported the enterprise’s capabilities.

Leveraging Ardoq, the Enterprise Structure experience of their digitalization accomplice Accenture, and our greatest practices, they developed a single supply of reality for the entire group. This gave them real-time insights for swifter planning and more practical, knowledgeable decision-making.

“It isn’t solely IT but in addition the enterprise aspect that makes use of this. You possibly can say that it builds a bridge between the 2.”

Per-Christian Aubert, Head of Integrations and Structure at BOS

Challenges BOS Was Going through

1) Seismic Shifts within the Vehicle Trade In direction of Direct Gross sales

The automotive trade is quickly altering in direction of a direct gross sales mannequin. BOS wanted to maintain abreast of the substantial technological implications from this alteration. They had been set as much as help extra conventional technique of automotive gross sales and after-sales companies. The transfer to direct gross sales meant shifting their processes and techniques to turn into extra versatile, scalable, and real-time. 

2) No Clear Overview for Enterprise and IT

BOS had an present integrations and structure division however no devoted Enterprise Architects or Enterprise Structure software to supply a transparent overview of their purposes, who owned them, and most significantly, how these supported the enterprise’ capabilities and processes. They’d a high-level plan for the way they wanted to evolve, however wanted a software that might assist them perceive their As-Is panorama intimately and what wanted to be accomplished to get to the target future state, the To-Be.

Their outdated ERP system didn’t have an summary of the relationships between purposes, integrations, and their enterprise capabilities. They wanted a transparent understanding of their current state from a technological perspective and so weren’t outfitted to see how and the place they wanted to help the enterprise’s future wants higher. 

An organization of their dimension additionally typically ran many separate tasks internally, and it was troublesome for groups throughout the group to see the whole image. It was essential to get the group on one web page to see how modifications would have an effect on everybody. They’d tried to do an as-is evaluation to know higher how they stood from a useful resource perspective. Sadly, that they had discovered their panorama was too complicated to successfully current within the options they normally used equivalent to PowerPoint shows with enterprise stakeholders.

3) Reliance on Painful, Handbook Processes to Conduct Evaluation or Talk Insights

Their course of for evaluation and sharing insights relied closely on manually updating a number of codecs of static paperwork spanning the same old suspects, equivalent to Excel, Powerpoint, and Visio. This was an extremely time-consuming and ineffective use of manpower that could possibly be deployed to extra strategic features. The dependence on static paperwork additionally made it troublesome for decision-makers to entry related, up-to-date data to make well timed, data-driven selections concerning the enterprise.

Fortuitously, BOS’ management agreed with the issues that the IT crew highlighted and noticed that gaining an summary was vital to the enterprise, giving them the inexperienced gentle to start their first enterprise into enterprise structure.

BOS’ Method with Ardoq and Beginning a New Enterprise Structure Challenge

Gaining Robust C-suite Help for This New Transformation Program

One among BOS’s best supporters for the digital transformation program is their CFO, Sverre R. Kjær. He needed to get a higher understanding of BOS’s IT prices and handle them extra successfully. For instance, when BOS checked out procuring a strategic planning software, the structure crew noticed that this could possibly be accomplished in Ardoq additionally. They had been capable of put collectively a fast overview to show this and minimize out the necessity to procure a brand new software, saving substantial time and sources.

“We would have liked a approach to perceive higher our IT infrastructure and the way it’s creating worth for us as a enterprise.”

Sverre Kjær, CFO at BOS

Kickstarting EA Leveraging Accenture’s Know-How

BOS got here into this mission with out an present enterprise structure crew or software, in order that they selected to accomplice with Accenture, borrowing their methodology for the area to hasten the method. Accenture was a pure selection of accomplice, they had been BOS’s present digitalization accomplice, and had competence in operating transformation initiatives by Enterprise Structure.

Accenture knew how BOS labored and shortly leveraged that understanding to convey them into Ardoq. Accenture additionally had an automotive functionality mannequin that BOS might use as a place to begin with out spending hours interviewing folks to develop a mannequin from scratch. This significantly sped up BOS’s time to worth with Ardoq. They got down to put collectively the As-Is of BOS’s utility panorama, for them to get an actual, up-to-date overview of all purposes. 

As early as the primary 2 weeks into the mission, they noticed that with Ardoq they’d be capable to ship a lot sooner and canopy a a lot larger scope. As a substitute of spending these hours on painful documentation, Accenture might commit them to extra impactful actions, creating way more worth for BOS based mostly on this basis that they had developed in Ardoq.

“The progress we made in simply 3 weeks with Ardoq was past what we now have normally seen in related tasks with different clients. With out Ardoq, this mission would have taken us many extra hours to execute with Excel.”

Johan Blom, Senior Supervisor Retail at Accenture

Accenture additionally discovered that they had been capable of ship a a lot cleaner buyer handover. As a substitute of static paperwork, their work with BOS utilizing Ardoq resulted in a software that the shopper might simply use and keep, providing them sustainable advantages lengthy after the preliminary engagement was concluded. Going ahead, BOS might construct off this robust basis in Ardoq that Accenture had established with their As-Is state. Ardoq enabled a excessive stage of visibility and understanding round how BOS’s capabilities and their purposes are associated. This understanding can now be leveraged for deeper, beneficial evaluation of the enterprise. 

One other issue within the faster time to worth that BOS loved with Ardoq was accessing direct help for this accomplice mission. With the ability to collaborate intently with Ardoq’s mission crew saved them an estimated 30% of the time they could have in any other case wanted to make this primary section of implementation profitable.

Leveraging the Out-of-the-Field Information for Software Portfolio Administration (APM) and Key Collaboration Options

BOS shortly acquired the vital overview they wanted by utilizing Ardoq’s Application Portfolio Management greatest observe information, benefiting from a system based mostly on years of area expertise and buyer suggestions. This information supplied them with an knowledgeable method and examined recipe to finishing up APM, detailing advisable methods and pre-built belongings that they might adapt to their wants.

Ardoq’s options to facilitate collaboration additionally helped BOS swiftly automate and import capabilities, bringing their knowledge collectively and protecting it updated with minimal handbook upkeep. Broadcasts had been vital in serving to BOS establish utility house owners. 

Advantages BOS Now Enjoys

1) Extra Versatile, Scalable With Actual-Time Insights to Inform Planning

With Ardoq, they developed a transparent, detailed As-Is and To-Be, getting a transparent overview over how techniques help capabilities and might help future capabilities. This helped them do detailed hole evaluation between their As-Is and To-Be. BOS now has the data and insights it wants to have the ability to shift processes and techniques with the market. Now once they start a change mission that impacts IT and the enterprise, they’ll shortly pull up an summary of their utility integrations and dependencies. They will consider the impression of modifications, map out accountability and obtain higher transparency round these large selections which they are saying has been “a game-changer” for the group.

2) A Single Supply of Fact on the Enterprise

BOS’ lack of a previous software was inadvertently a profit as they might select to focus fully on Ardoq because the one platform for all their purposes and business capabilities. To make Ardoq extra acquainted and simpler to make use of for the remainder of the group, they tried to keep away from utilizing typical architectural terminology and as an alternative used phrases that the remainder of the enterprise might join with extra simply, “enterprise performance” as an alternative of “enterprise capabilities” for instance.

Ardoq now serves as the only supply of reality on the enterprise, containing an entire image of every thing they do at BOS. This was one thing that they had by no means been capable of have earlier than and probably the most vital good thing about Ardoq to them. Their To-Be structure can also be linked to this overview and leveraged in top-level discussions on digital transformation throughout the enterprise. Everybody within the group has learn entry to this overview in Ardoq as wanted. In addition they use Ardoq to doc and show in Confluence how they’re working with APM.

This high-level implementation and dedication to the platform has enabled the enterprise to drive innovation and alter by the overview in Ardoq. They’re now capable of map out the well being for various purposes when it comes to enterprise and technical match, uncovering which purposes to put money into and which to eliminate. Their new single supply of reality was additionally useful in shortly onboarding their new CTO, saving beneficial time so they might concentrate on actions that can drive worth for BOS sooner or later.

“We now see higher how our purposes can help the enterprise and we now have the software to visualise this to the enterprise aspect. We will have that map to plan the enterprise round understanding the place we’re at present.”

Per-Christian Aubert

3) Simply-Accessible Up-To-Date Shows and Evaluation With a Few Clicks

Excessive-quality, real-time evaluation, and architectural perception changed handbook processes and static paperwork. As well as, every thing is at all times updated and mechanically maintained with minimal effort. It empowered different groups within the group and diminished the reliance on the IT crew. This made Ardoq a platform they might function sustainably, enabling BOS to reallocate sources to extra strategic work.

Ardoq additionally saves them substantial quantities of time as they now not must replace a number of spreadsheets or slides manually. The platform gives them easy accessibility to visualizations with real-time knowledge with a number of clicks of a button. Ardoq’s visualizations present them with helpful flexibility and may be offered as a high-level overview for discussions with administration with the choice to drill into the small print as wanted.

Trying Ahead

BOS used the profitable implementation of APM as a stepping stone of their digital transformation journey, setting the muse for future use instances to assist with their strategic enterprise aims. BOS has progressed to implementing a number of different of Ardoq’s best practice guides together with:

• Business Capability Modeling to get an summary of what they’ll do and examine to different companies to see alternatives to vary, adapt, and evolve. This overview implies that they’ll now use enterprise capabilities as a place to begin for discussions with the enterprise and in high-level discussions.
• Application Integration Management to get a full overview of their utility interdependencies, to allow them to shortly establish the related purposes and their integrations when a problem arises or change occurs. From beginning new tasks to understanding the ripple results of modifications from companions, it’s now a lot simpler for BOS to know which techniques and integrations are affected when something is up to date. The structure crew additionally now not must examine with builders to know if BOS has integrations with a selected firm, lowering the variety of folks concerned within the course of and enhancing digital governance. Even higher is that this overview is stored up-to-date semi-automatically, lowering the trouble wanted to keep up it. 
• GDPR knowledge processing with the assistance of Broadcasts the place different groups absolutely personal the GDPR course of with the structure crew solely stepping in to assist with preliminary arrange. This GDPR initiative may be linked with all the info they’ve imported into Ardoq. 
• Technical Capability Modeling and Realization to outline, set up, and map their technical capabilities and the purposes these capabilities are depending on.

Infrastructure Technology Cost Management is the following use case they plan to embark whereas additionally contemplating Ardoq as a approach to doc their high-level processes.  

Armed with Ardoq, BOS is empowered with the information to make good selections sooner or later on know-how for the entire group. They will perceive the repercussions and energy for brand new techniques, assessing if they’ve good technological help for the enterprise’s wants. As Ardoq permits them to simply monitor respective system house owners, BOS’s IT and structure division can now entrust growth and the buying of latest techniques to others within the group. They will additionally conduct yearly surveys to benchmark and doc progress within the platform.

Relating to Strategic Planning and Execution, they’ve additionally begun utilizing Ardoq when kickstarting new enterprise initiatives, because it helps them perceive the technological implications of those tasks very early on. They at the moment keep an summary of over 60 initiatives in Ardoq.

Discover out extra about how BOS has created a single supply of reality to align the enterprise and make higher selections sooner. Book a demo with an Ardoq specialist.